Frequently asked questions (FAQ)
You can choose our annual membership paid monthly, annual membership paid in advance, 6 month membership paid in advance and 1 month membership paid in advance. Afterwards, you can choose FITNESS or VIP membership option.
Fitness membership includes:
• Unlimited use of fitness center between 6:00 am and 24:00
• Unlimited drinks in our Grapivit bar
• Unlimited turbo solariums (maximum of 13 minutes a day)
• Group exercises with a trainer in CROSS UP! zone every day from 6:00 pm to 8:00pm
• GO UP! , a service allowing access to all FIT UP! studios in Slovakia and Czech Republic
Price list for all the membership options can be found at http://fitup.at/prices/ .
Membership cancellation must be done in person at the fitness center reception or by mail to the address of the company (Uppsala s.r.o., Tamaškovičova 17, 917 01 Trnava). If you want to do it in person, it must be done at our fitness studio. You must do so no later than 2 months before the end date of the first year of membership. If you don’t submit a request to end your membership, it will be automatically extended for another 6 months). Your membership cancellation should include your personal details, date and handwritten signature. Without these, we cannot accept your request.
If you want to cancel your contract earlier, due to a specific problem, the request to end the membership must be delivered in the same way. In the case of a change of residence or for a medical reasons, we are able to end your contract by mutual agreement. It is important that you provide proof of a change of residence (lease, employment contract, study document), proof of a health problem (a medical report from a NIE specialist), or another fact that you cannot attend our fitness center. Please email this to your particular studio (email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, cerny.most @ fitup.cz). If the reason for ending your membership is change of address, your request will be accepted only if there is no other FIT UP! studio in your new home region. In this case, we will change your home studio free of charge for your nearest one.
If you have our annual membership paid monthly and would like to change your Fitness to VIP, you need to fill in a new contract for our VIP membership. You can use VIP services after signing a contract (still for a Fitness membership fee). VIP membership fees will only begin to apply from the following month, so you need to change the standing order to that amount. Your new membership is valid from this month.
If you have our annual membership paid in advance or our 6 month membership paid in advance and you want to switch to our VIP membership, you need to pay the difference between Fitness and VIP membership for the remaining period at the reception of your studio. One month Fitness membership cannot be changed to VIP membership. You will have to wait for it to end and then sign for a new VIP membership.
If you want to swap from VIP to Fitness membership, it is necessary to end the membership in the standard way. Wait for the standard end of the contract with a two month notice period. Once your VIP membership ends, you can sign a new contract for your chosen Fitness membership.
After your membership has expored, your membership card stays active for another 6 months. After this time, your card will expire and you will have to purchase a new card when signing up for a new membership.
Our annual membership paid in advance, 6-month membership and 1 month membership are all paid in advance at the reception desk when signing the contract.
Fitness trainers are not our employees, they work for us externally. You can find all our trainers on our website. Once you choose the one you prefer, you can contact him and choose his availability. The price for 1 hour training is 9,99€, which is paid directly to the trainer. If your chosen trainer is fully booked, he will be happy to recommend another coach suitable for your fitness goals. .
As you pay for your membership by a direct debit (or you paid in advance at the reception), you don’t have to pay this invoice. The invoice we send you is purely for information purposes and serves as a tax document.
The direct debit is used to pay for service charges that can vary every month. The account holder agrees to allow the service provider to initiate the withdrawal of the amount from the client’s account.
Once you sign up for one of our annual memberships, you will get a free card for 1 hour training with a trainer at our studios.
Yes, we do. Group exercises for our VIP members are held from monday to friday from 18:00 to 20:00 under a supervision of our qualified trainer. You don’t have to book in advance, just come and join in. Other benefits for VIP members, apart from our group exercises, are the unlimited use of a drink bar (drinks enriched by vitamins and carnitine), unlimited use of turbo solariums (max 13 mins. per day – doctor’s recommendation) and GO UP! which allows you to train at all FIT UP! studios in Slovakia and Czech Republic.
The schedule of our group exercises can be found at http://fitup.sk/cross-up/ .